GET A TRADE LICENSE FOR ONLY AED 18,900 WITH 6 VISA ALLOCATIONS & 1 FREE VISA VALID FOR 3 YEARS Learn more

Join Us

Current Openings

Business Incorporation Zone is looking for a Business Setup Advisor with industry experience (1-2 years) in Dubai Mainland (DED) business setup. Proficiency of Arabic is a plus.

KEY RESPONSIBILITIES

  • Display strong sales, negotiation, listening, empathy and organisational skills in the pursuit of converting leads into sales
  • Deliver consistently high sales performance as defined by Dept. Head in line with colleagues
  • Manage client portfolio and advise them on the most appropriate setup for their desired business activity
  • Provide excellent customer service thereby increasing the satisfaction and quality of experience
  • Manage the process to deliver high levels of cost-clarity and customer satisfaction at all times
  • Support compliance and the customer in gathering the required documentation to support licence application in a timely manner through the clear explanation of the application process and its key steps.
  • Display (and maintain) a high level of UAE business setup market knowledge with customers in order to be seen as ‘expert’ and a credible source of information and to demonstrate the quality of BIZ offer which is not only the business setup packages but also the quality of the process overall.
  • Present recommendations to clients regarding their business opportunities and assisting understanding of the difference between mainland and free zone licences
  • Keep the Clients appraised of the application status and any issues arising working closely with Account managers and compliance teams.
  • Represent BIZ professionally in both client and networking situations
  • Contribute to the development of marketing materials, promotions and digital content
  • Attend networking events to promote BIZ services
  • Establish and maintain good linkages with known main referral routes and business set up consultants.
  • Attend and participate in team meetings, working in partnership will colleagues as and when required.
  • Promote equal opportunities and social inclusion in all aspects of work undertaken
  • Actively promote all activities that contribute towards the growth of BIZ
  • Recognise, explore and bring to the attention of management, opportunities and areas for future company development
  • Be conscious that every interaction, both internally and externally, reflects on BIZ and that competitive advantage, if it is to be achieved, is derived from the attitude and performance of every person within the business
  • Has good sales acumen, applies client knowledge, sales, opportunity management and contract processes to structure high impact solutions for clients.
  • Facilitating and participating in meetings with key client stakeholders to develop an understanding of their business
  • Ensure that people are aware of the product and services offered which are available to assist them with starting up in business
  • Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry their desired business in UAE.
  • Presenting recommendations to clients regarding the business opportunities and advantages of starting business in different zones in UAE.
  • Carrying out research and data collection to understand the nature of business the client has intended to start and its implications in different zones in UAE.
  • Liaising with the client to keep them informed of progress and to make relevant decisions to ensure smooth process of application.
  • Undertake and complete on time all administration duties associated with the post includes but not limited to update internal CRM process.
  • Prepare and present monthly written reports to the Line Manager and, where appropriate, participate in meetings to discuss contract performance
  • Develop cultural awareness activities to improve self-employment opportunities in the labour market
  • Contribute to the development of marketing materials
  • Ensure that accurate documentation is submitted in a timely manner
  • Attend networking events to promote our services
  • Attend and participate in team meetings, working in partnership with colleagues as and when required
  • Promote Equal Opportunities and social inclusion in all aspects of work undertaken.

 

Educational Qualifications

  • Bachelor’s Degree in any stream
  • Master’s Degree is desirable

Language skills

Proficient in English & Hindi or Urdu is must.

Years of Experience
5 to 8 years of experience of which 1-2 year’s experience in business formation and specifically in Mainland setup

Nature of experience

  • Achieving targets (set realistically but to stretch abilities)
  • Working to set standards of performance
  • Personal standards (commitment, attitude, appearance, contribution,
  • Excellent Client interface at all times and all costs)
  • Producing ideas (for the customer and the department)
  • Transparency:  Display & manage expectations with transparency
  • Handling budgets (for the customer)
  • Interchange of information (testimonials, market conditions)
  • Knowing the business (finding out about the marketplace)
  • Accurate administration
  • Competent knowledge of systems

Perform other responsibilities and tasks as directed by the manager in order to meet department/ division objectives

A customer service Executive, or CSE, will act as a liaison, provide product/services information and resolve any emerging problems that customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.



KEY RESPONSIBILITIES

  • Manage and address customer complaints and other ongoing and pending issues and escalate issue to appointed point- of-contact / senior staff whenever necessary.
  • Maintain client account information accurate and up to date based on the transactions. Coordinate with Admin Team to update whatever is necessary on company files.
  •  Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  •   Provide timely resolution to each client inquiry; ensuring emails and phone calls are attended to within the set timeframe.
  •  Assist Renewal Managers in drafting renewal emailers, reminders, filling out of forms, and drafting required documents for license procedures.
  •  Act as primary point-of-contact for BIZ Concierge Department; implement smooth facilitation of services with clients and ensures set targets are delivered on a monthly basis.
  •  Coordinate with Accounts Department in maintaining financial records of the client, request invoices and /or account adjustments whenever necessary.
  •  Collect payment, take payment information and other pertinent data to facilitate payment from the client; issue receipt voucher and request for paid invoice from Accounts Department upon payment clearance.
  • Recommend potential products or services to management by collecting customer information and analyzing client needs.
  •  Manage large number of inbound and outbound calls to proactively offer assistance to clients regarding license, Establishment Card, visa and other ancillary applications and as per instructions from the Marketing Team.
  •  Upsell products and services being offered; inform clients of ongoing deals and promotions of the company.
  •  Go the extra mile to engage customers and aim for customer retention and minimize client attrition.
  • Manage complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  •  Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team targets as set by the Customer Service Manager/Operations Manager.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Update assigned companies in CRM with all the necessary data as set by the Customer Service Manager/Operations Manager.
  • Compile reports on overall customer satisfaction as required.
  • Follow communication procedures, guidelines and policies set by the Customer Service Manager/Operations Manager.
  • Work with Customer Service Manager/Operations Manager to ensure proper customer service is being delivered across all clients.
  • Participate in company-initiated activities such as teambuilding, networking events, and employee engagement activities.
  • Perform ad hoc tasks as delegated by the Senior Admin Executive / Operations Manager.

 

Perform other responsibilities and tasks as directed by the manager in order to meet department/ division objectives

A customer service Executive, or CSE, will act as a liaison, provide product/services information and resolve any emerging problems that customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

KEY RESPONSIBILITIES

  • Follow – up with existing clients and updating the system.
  • Educating clients with information related to amendments, activities, eligibilities, free zones rules, terms and conditions.
  • Follow up all renewal clients by phone call and emails.
  • Maintain a positive relationship with the Channel Partners.
  • Achieve monthly renewal targets
  • In-dept product knowledge and market information.
  • Provide monthly reports
  • Interdepartmental smooth coordination.
  • Actively participate in delivering excellent sales/customer service to the clients.
  • Maintaining high conversion rates.
  • Providing straight forward, transparent, and accurate information related to the requirements of the client.

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

Educational Qualifications

  • Bachelor’s Degree in any stream
  • Master’s Degree is desirable

 

Years of Experience

2-3 year’s demonstrably successful experience in company formation and business set-up

Nature of Experience

  • Achieving targets (set realistically but to stretch abilities)
  • Working to set standards of performance
  • Personal standards (commitment, attitude, appearance, contribution, Excellent Client interface at all times and all costs)
  • Producing ideas (for the customer and the department)
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Proficient in MS Office, with working knowledge of CRM platforms
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team


Language Skills

Proficient in English, Fluency in Arabic is an added advantage

If you’ve got the talent, we’ll give you the opportunity.

If you are the best in your field, don’t hesitate to send your resume to recruitment@bizincorp.ae

Looking to start a business?

Apply now