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Current Openings

  • Study design briefs and determine requirements.

  • Ideate and design marketing collaterals. Design landing pages. Code emailers for distribution.

  • Planning concepts by studying relevant information and materials.

  • Schedule projects and define budget constraints.

  • Conceptualize visuals based on requirements. Prepare rough drafts and present ideas.

  • Develop illustrations, logos, business cards, brochures and other designs using software or by hand.

  • Preparing finished art by operating necessary equipment and software.

  • Use the appropriate colors and layouts for each graphic.

  • Work with marketing team to produce final design.

  • Test graphics across various media.

  • Ensure final graphics and layouts are visually appealing and on-brand. Amend designs after feedback.

  • Able to translate requirements into design.

  • Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.

  • Provide all design projects as per a pre-set timeline.

  • To ensure knowledge and skills are constantly updated and abreast of industry trends for specific programs such as – Photoshop, InDesign, Illustrator etc.

  • Manage print production, receipt and distribution.

  • Coordinate with Line Manager to assist with the ideation and execution of internal/external events as and when required.

  • Assist the team with marketing campaigns aimed at achieving monthly targets.

  • Coordinate with Line Manager in maintaining and monitoring project plans, project schedules, work hours.

  • Coordinate with Line Manager in organizing, attending and participating in events.

  • Documenting and following up on important actions and decisions from meetings.

  • Preparing necessary presentation materials for meetings.

Perform other responsibilities and tasks as directed by the manager in order to meet department/ division objectives

 

Team Coordination

  • Supports Concierge Team by laying out a plan on how to increase the Concierge revenue via Customer Service Team; scouts for other services which can be offered to existing clients and presents it to the management for further studies and implementation.
  • Coordinates with Accounts Department in maintaining financial records of the client and the organization at the same time. Assists Accounts Department in reconciling weekly/monthly billing from Creative City on applications processed for the period.
  • Coordinates with Renewal Management Team on license cancellations; consolidates data on cancellation reasons and trends and submits it to Operations Manager for analysis.
  • Builds sustainable relationships of trust through open, transparent and interactive communication with consultants and agents.
  • Meets team targets as set by the Leadership Group.
  • Compiles reports on overall customer satisfaction as required.
  • Follows communication procedures, guidelines and policies set by the Operations Manager.
  • Participates in company-initiated activities such as team building, networking events, and employee engagement
    activities.
  • Performs ad hoc tasks as assigned by the Operations Manager.

Staff Training and Development

  • Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.
  • Train assigned employees in their areas of work including customer service related methods, procedures, and techniques.
  • Verify the work of assigned employees for accuracy, proper work methods, techniques, and compliance with applicable standards and specifications.
  • Provide training and instruction to Customer Service Team on how to utilize assigned computer applications, programs, and systems such as CRM, ERP etc.; answer questions regarding system problems.

Subject Matter Expert

  • Handles, manages and addresses customer complaints and other ongoing and pending issues based on company allocation as well as escalations from Customer Service Executives; coordinates the issue to Operations Manager if further escalation is necessary.
  • Formulates standard scripts/spiels to be used by the Customer Service Team in dealing with the clients; ensuring positive customer service experience.
  • Resolves product or service problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with appropriate departments to ensure timely resolution.
  • Provides timely resolution to each client inquiry; ensuring emails and phone calls are attended to within the set timeframe.
  • Manages large number of inbound and outbound calls to proactively offer assistance to clients regarding license, Establishment Card, visa and other ancillary applications and as per instructions from the Marketing/PR Team.
  • Upsells products and services being offered; informs clients of ongoing deals and promotions of the company.
  • Performs audits and quality monitoring activities within Customer Service Team and addresses non-conformances through feedback and coaching.

Qualifications and Requirements:

  1. Proven customer experience champion and experience in managing a team in the same field for at least 3 years.
  2. Track record of over-achieving quota.
  3. Strong phone contact handling skills and active listening.
  4. Familiarity with CRM systems and practices.
  5. Customer orientation and ability to adapt/respond to different types of characters.
  6. Ability to multi-task, prioritize, and manage time effectively.
  7. Excellent English communication and presentation skills; ability to speak in Arabic is an advantage
  8. Bachelor’s Degree holder; Master’s degree is an advantage

Job Location: Dubai

Job Purpose: You will be responsible for oversight of the designated sales team and the conversion of general sales leads.

KEY RESPONSIBILITIES

  • Delivery of Financial Target:
  • Responsibility for delivering the following team targets:
  • Monthly sales target
  • Monthly Gross profit target
  • Product Mix of Free Zone & Mainland formation

Team Management

  • Responsibility for the management of sales employees in the team.
  • Manage and direct day-to-day activities of direct reports to ensure timely delivery of activities.
  • Provide ongoing career development, support and coaching for direct reports.
  • Provide feedback to team, and identify need-based training requirements for direct reports.

Strategy and Planning

  • Assist in the execution, implementation and monitoring of the Sales strategy aligned with corporate objectives.
  • Work to establish the sales targets required to achieve the revenue targets of the organization.
  • Provide ongoing management reporting on the performance of the sales plan to the senior leadership.
  • Maintain oversight of the sales volume, product mix, and selling price by analyzing supply and demand, changing trends, economic indicators, and competitors

 

CORE RESPONSIBILITIES

Sales Operations

  • Efficiently and effectively promote company products through various channels and register new clients following the proper steps and sales cycle in order to achieve the set targets (SOV & unit-wise facility target) and defined KPIs according to the individual as well as team plan.
  • Manages the discipline in the key sales and sales operations departments and ensures that all staff is abiding by the code of conduct and sales polices.
  • Lead and coach the assigned team in their day to day efforts demonstrating the professional and desired behavior to ensure they have the full support in case of any issues, that the team’s potential is fully utilized and in order to maintain professionalism among all team members.
  • Monitor the assigned team’s performance as well as lead mapping mechanism and quality of leads in order to provide necessary support and feedback and ensure that targets are being met and leads are being followed.
  • Develop regular team development plans, provide regular reports, reviews and feedback to the direct supervisor about the individual as well as team’s sales achievements and overall performance, general market conditions, competitor activities as well as overall recommendations to ensure that the management has up-to-date and accurate data to make further business decisions.
  • Effectively manage the lead mapping and quality of leads in order to provide necessary support and feedback and ensure that leads are being followed and targets are being met.
  • Convert general sales leads for customers by working with the Customer Experience team to ensure a smooth on-boarding of new customers.
  • Effectively maintain all internal relationships with various departments to ensure that the pre- sales as well as after-sales processes are as smooth as possible and completed within minimal time frame.
  • Work with other departments to identify cross-selling opportunities across the different products and services; convert cross-sell opportunities into revenue targets.
 

Customer Relationship Management

  • Regularly attend and actively participate in various events/campaigns in different locations in order to expand current prospect database within specified business sectors and generate new effective leads as well as to recommend enhancements for conducting future events/campaigns. Develop and implement further sales strategies or work with relevant departments based on customer feedback.
  • Maintain professional relationships and regularly communicate with both potential and registered clients as well as prospective business multipliers in order to create professional image about the organization, enlarge the base of contacts and prospects and overall ensure clients’ satisfaction.
  • Lead the identification of potential customers for the organization and maintain and build key customer relationships.

 

Continuous Improvement

  • Proactively identify and work closely with the sales team to inspect sales process quality and prioritise opportunities for improvement.
  • Enabling sales team to use enabling technologies including CRM, to ensure that the sales team have the right tools to achieve efficiency and effectiveness.
  • Conduct regular research and market visits to monitor competitors’ activities in order to continuously search for new business opportunities and keep increasing sales in the region.
  • Assist in analyzing market requirements to ensure that proposed product/service developments are in line with market needs; continually work towards developing new packages and improving the current product/services and methods of promotion for these products/services to increase revenue generation.
  • Manage day-to-day performance of all sales team members and deliver reviews to perform in an efficient and effective manner.
  • Assist sales team in understanding process bottlenecks and inconsistencies and how these should be resolved.
  • Enhance own knowledge and development and stay up to date about the industry standards and best practice as well as internal Free Zone & Dubai Mainland policies and procedures in order to remain compliant with all processes at all times and provide the most accurate and professional information to the assigned team as well as clients.

 

Sales Planning and Management:

  • Oversee sales pipeline management and ensure proper planning fulfilment to drive sales revenues.
  • Forecast and track hot leads on regular basis.
  • Manage and execute the conversion of general and strategic sales leads generated by Sales,Marketing and Business Development Teams, working with the Customer Experience team to ensure a smooth on boarding of new customers.

    REQUIREMENTS

Qualifications
Master’s degree in Marketing and Business.

Years of Experience

  • Over 3 years of experience in a similar role demonstrating track record of success in senior/leadership sales roles. Free zone experience preferred. Other requirements
  • Fluent in English (Multilingual is preferred).
  • Excellent analytical ability.
  • Market-focused and results-oriented.
  • Demonstrated skills, knowledge and experience in strategies and techniques required for achieving sales target.  Possesses negotiating skills.
  • Responds well in fast-paced, high-pressure environment.
  • Strong quantitative and qualitative analytic skills.
  • Presentable and confident enough to present on behalf of the company at different forums.
  • Good communication skills.
  • Knowledge of marketing automation and customer relationship management platforms (SF, Zoho).
  • Excellent Email Communication skills & knowledge of advanced MS-Excel

BENEFITS

  • Salary – Up to 12,000 AED per month + commissions
  • Medical Insurance
  • Air Tickets
  • Standard Benefits as per UAE Labor Law

Reporting To: General Manager

Job Purpose: The Business Set-Up Advisor is responsible for generating and developing sales, providing sales consultations and license application process. This involves developing lead channels, scoping new areas of business, cold calling, developing strategic partners, networking, document creation, client interfacing and maintaining the client data base Sales Professionals need to be multi-talented!

KEY RESPONSIBILITIES

  • Display strong sales, negotiation, listening, empathy and organisational skills in the pursuit of converting leads into sales
  • Deliver consistently high sales performance as defined by Dept. Head in line with colleagues
  • Manage client portfolio and advise them on the most appropriate setup for their desired business activity
  • Provide excellent customer service thereby increasing the satisfaction and quality of experience
  • Manage the process to deliver high levels of cost-clarity and customer satisfaction at all times
  • Support compliance and the customer in gathering the required documentation to support licence application in a timely manner through the clear explanation of the application process and its key steps.
  • Display (and maintain) a high level of UAE business setup market knowledge with customers in order to be seen as ‘expert’ and a credible source of information and to demonstrate the quality of BIZ offer which is not only the business setup packages but also the quality of the process overall.
  • Present recommendations to clients regarding their business opportunities and assisting understanding of the difference between mainland and free zone licences
  • Keep the Clients appraised of the application status and any issues arising working closely with Account managers and compliance teams.
  • Represent BIZ professionally in both client and networking situations
  • Contribute to the development of marketing materials, promotions and digital content
  • Attend networking events to promote BIZ services
  • Establish and maintain good linkages with known main referral routes and business set up consultants.
  • Attend and participate in team meetings, working in partnership will colleagues as and when required.
  • Promote equal opportunities and social inclusion in all aspects of work undertaken
  • Actively promote all activities that contribute towards the growth of BIZ
  • Recognise, explore and bring to the attention of management, opportunities and areas for future company development
  • Be conscious that every interaction, both internally and externally, reflects on BIZ and that competitive advantage, if it is to be achieved, is derived from the attitude and performance of every person within the business
  • Has good sales acumen, applies client knowledge, sales, opportunity management and contract processes to structure high impact solutions for clients.
  • Facilitating and participating in meetings with key client stakeholders to develop an understanding of their business
  • Ensure that people are aware of the product and services offered which are available to assist them with starting up in business
  • Implementing recommendations/solutions and ensuring the client receives the necessary assistance to carry their desired business in UAE.
  • Presenting recommendations to clients regarding the business opportunities and advantages of starting business in different zones in UAE.
  • Carrying out research and data collection to understand the nature of business the client has intended to start and its implications in different zones in UAE.
  • Liaising with the client to keep them informed of progress and to make relevant decisions to ensure smooth process of application.
  • Undertake and complete on time all administration duties associated with the post includes but not limited to update internal CRM process.
  • Prepare and present monthly written reports to the Line Manager and, where appropriate, participate in meetings to discuss contract performance
  • Develop cultural awareness activities to improve self-employment opportunities in the labour market
  • Contribute to the development of marketing materials
  • Ensure that accurate documentation is submitted in a timely manner
  • Attend networking events to promote our services
  • Attend and participate in team meetings, working in partnership with colleagues as and when required
  • Promote Equal Opportunities and social inclusion in all aspects of work undertaken.

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

Educational Qualifications

  • Bachelor’s Degree in any stream
  • Master’s Degree is desirable

Years of Experience

  • 5 to 8 years of experience of which 2-3 year’s experience in company formation and business set-up

Nature of Experience

  • Achieving targets (set realistically but to stretch abilities)
  • Working to set standards of performance
  • Personal standards (commitment, attitude, appearance, contribution, Excellent Client interface at all times and all costs)
  • Producing ideas (for the customer and the department)
  • Handling budgets (for the customer)
  • Interchange of information (testimonials, market conditions)
  • Knowing the business (finding out about the marketplace)
  • Accurate administration
  • Competent knowledge of systems

Language Skills

  • Proficient in English
  • Arabic would be an advantage

Behavioural Competencies

  • Impeccable Communication Skills
  • Customer Service Orientation
  • High Level of Emotional Intelligence
  • Responsive: Ability to respond within time on assignments. Ability to respond appropriately to requests. Build a positive experience by being responsive.
  • Teamwork: Agile teamwork. Ability to lead, as well as follow in team projects.
  • Empathy: Ability to relate to clients and colleagues’ issues and support
  • Transparency: Display & manage expectations with transparency
  • Passionate: Display passion for work, passion
  • Knowledgeable: Knowledgeable of our products, processes, Sops and business operating model
  • Navigator: Navigate employees, teams, navigate projects assignments
  • Problem solving
  • Detail Orientation

Technical Competencies

  • Industry Business Acumen
  • Team Leadership Abilities
  • Results driven and target conscious
  • Ability to convert lead into sales

Key External Interaction (For day to day operations)

  • Clients
  • Industry Contacts
  • Vendors
  • Agencies

Working conditions

  • 50% of work indoors & 50% of work outdoors
  • Vehicle Requirement – NA

Reporting To: Head of Revenue & Strategy

Job Purpose: The Business Set-Up Advisor is responsible for generating and developing sales, providing sales consultations and license application process. This involves developing lead channels, scoping new areas of business, cold calling, developing strategic partners, networking, document creation, client interfacing and maintaining the client data base Sales Professionals need to be multi-talented!

KEY RESPONSIBILITIES

  • Display strong sales, negotiation, listening, empathy and organisational skills in the pursuit of converting leads into sales
  • Deliver consistently high sales performance as defined by Dept. Head in line with colleagues
  • Manage client portfolio and advise them on the most appropriate setup for their desired business activity
  • Provide excellent customer service thereby increasing the satisfaction and quality of experience
  • Manage the process to deliver high levels of cost-clarity and customer satisfaction at all times
  • Support compliance and the customer in gathering the required documentation to support licence application in a timely manner through the clear explanation of the application process and its key steps.
  • Display (and maintain) a high level of UAE business setup market knowledge with customers in order to be seen as ‘expert’ and a credible source of information and to demonstrate the quality of BIZ offer which is not only the business setup packages but also the quality of the process overall.
  • Present recommendations to clients regarding their business opportunities and assisting understanding of the difference between mainland and free zone licences
  • Keep the Clients appraised of the application status and any issues arising working closely with Account managers and compliance teams.
  • Represent BIZ professionally in both client and networking situations
  • Contribute to the development of marketing materials, promotions and digital content
  • Attend networking events to promote BIZ services
  • Establish and maintain good linkages with known main referral routes and business set up consultants.
  • Attend and participate in team meetings, working in partnership will colleagues as and when required.
  • Promote equal opportunities and social inclusion in all aspects of work undertaken
  • Actively promote all activities that contribute towards the growth of BIZ
  • Recognise, explore and bring to the attention of management, opportunities and areas for future company development
  • Be conscious that every interaction, both internally and externally, reflects on BIZ and that competitive advantage, if it is to be achieved, is derived from the attitude and performance of every person within the business

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

Educational Qualifications

  • Bachelor’s Degree in any stream
  • Master’s Degree is desirable

Years of Experience

  • 5 to 8 years of experience of which 2-3 year’s experience in company formation and business set-up

Nature of Experience

  • Achieving targets (set realistically but to stretch abilities)
  • Working to set standards of performance
  • Personal standards (commitment, attitude, appearance, contribution, Excellent Client interface at all times and all costs)
  • Producing ideas (for the customer and the department)
  • Handling budgets (for the customer)
  • Interchange of information (testimonials, market conditions)
  • Knowing the business (finding out about the marketplace)
  • Accurate administration
  • Competent knowledge of systems

Language Skills

  • Proficient in English
  • Arabic would be an advantage

Behavioural Competencies

  • Impeccable Communication Skills
  • Customer Service Orientation
  • High Level of Emotional Intelligence
  • Responsive: Ability to respond within time on assignments. Ability to respond appropriately to requests. Build a positive experience by being responsive.
  • Teamwork: Agile teamwork. Ability to lead, as well as follow in team projects.
  • Empathy: Ability to relate to clients and colleagues’ issues and support
  • Transparency: Display & manage expectations with transparency
  • Passionate: Display passion for work, passion
  • Knowledgeable: Knowledgeable of our products, processes, Sops and business operating model
  • Navigator: Navigate employees, teams, navigate projects assignments
  • Problem solving
  • Detail Orientation

Technical Competencies

  • Industry Business Acumen
  • Team Leadership Abilities
  • Results driven and target conscious
  • Ability to convert lead into sales

Key External Interaction (For day to day operations)

  • Clients
  • Industry Contacts
  • Vendors
  • Agencies

Working conditions

  • 50% of work indoors & 50% of work outdoors
  • Vehicle Requirement – Carpool

If you’ve got the talent, we’ll give you the opportunity.

If you are the best in your field, don’t hesitate to send your resume to recruitment@bizincorp.ae

Looking to start a business?

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