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COVID-19

Updates & FAQs

Firstly, we hope you are all safe and well during this time.

We would like to inform you that further to the directives issued by the Supreme Committee of Crisis and Disaster Management, our offices will remain open during the Holy month of Ramadan from 9:00 AM until 9:00 PM from Sunday to Thursday and 10:00 AM until 2:00 PM on Saturday. 

BIZ staff will be running at a maximum required capacity from our office premises in Dubai as directed by the authorities from 9:00 AM until 5:00 PM. Our team will also be available on calls and emails working remotely from home between 5:00 PM until 9:00 PM, from Sunday to Thursday. Meanwhile, we are available on chat 24/7 to assist you with any inquiries. 

Our offices will remain closed on Fridays. 

Our offices are sanitized every day and it will be mandatory to wear masks and gloves before you enter the building premises. The office holds the right to admission, those who do not follow the regulations will be denied entry. 

We will continue to provide our document pick up and drop off services across Emirates and you can write to us at concierge@bizincorp.ae to book the same. 

Please feel free to get in touch with us in case of queries.

Do take care & stay safe.

Further to the directives issued by the Supreme Committee of Crisis and Disaster Management our offices will remain open during the Holy month of Ramadan from 9:00 AM until 9:00 PM from Sunday to Thursday and 10:00 AM until 2:00 PM on Saturday.

 

BIZ staff will be running at a maximum required capacity from our office location in Dubai as directed by the authorities from 9:00 AM until 5:00 PM and our entire team will also be available over the phone, email, or video conference between 5:00 PM until 9:00 PM Sunday to Thursday. Please feel free to contact your account manager from our client relations team on any queries you may have or call us on 800249

 

Meanwhile, we are available on chat 24/7 to assist you with any inquiries.

 

Our offices will remain closed on Fridays.

 

Our offices and coworking spaces are sanitized every day and it will be mandatory to wear masks and gloves before you enter the building premises. Those who do not follow the regulations will be denied entry and can be fined by the authorities.

 

We will continue to provide our document pick up and drop off services across Emirates and you can write to us at concierge@bizincorp.ae to book the service.

We truly understand the challenges associated with the current situation. In this regard we have put together the below options for your convenience.
  • All your enquiries can be addressed over the phone, email or video conference
  • All documents and applications can be submitted by email or where applicable collected from and delivered to your home in Dubai by courier (please contact your account manager from our client relations team to schedule the same)
  • All payments can be submitted either via bank transfer or via a credit card online payment link. In the event you are looking to pay by cheque we will send a courier to your house to collect the same, if you are looking to pay via your credit card Easy Payment Plan (EPP), we will email you our credit card authorisation form for you to complete and email back to us (please contact your account manager from our client relations team to schedule a courier or to email you our credit card authorisation form)

Currently, nearly all Government Departments throughout the UAE are only working electronically, with most of their physical offices closed.

In this regard, most trade license applications and processes remain unaffected however some visa-related applications and processes are currently on hold.

Please contact your account manager from our client relations team for the latest information and updates as they vary from Emirate to Emirate and can change from day to day.

The Ministry of Human Resources and Emiratisation (MOHRE) recently passed a resolution in response to private sector businesses affected by COVID-19. The resolution which came into effect on March 26th, 2020, addresses the options available to restructure and regulate the relationship between private sector employers and employees, and outlines the guidance and process to implement the following:

  • Granting employees paid leave
  • Temporarily reducing salaries
  • Permanently reducing salaries
  • Making an employee redundant

 

Please see below links which elaborate further on the above

https://www.khaleejtimes.com/coronavirus-outbreak/coronavirus-uae-issues-decree-to-regulate-private-sector-jobs-salaries

https://gulfnews.com/uae/coronavirus-uae-ministry-regulates-employer-employee-relations-in-private-sector-1.70703412

  • to maintain my residency visa, and have now missed the 180 days timeline

Fortunately, your residency visa will remain valid, and you now have till December 31st, 2020 to return to the UAE

OR

  • to renew my residency visa which is now expired

If your residency visa was due to expire anytime after March 1st 2020, it is now automatically renewed till December 31st 2020

OR

  • am a UAE resident with a valid residency visa but failed to return to the UAE before the 19th March 2020 deadline

Unfortunately whilst outbound flights from the UAE have resumed recently, inbound flights to the UAE remain suspended.

Emirates Airlines, Etihad Airways, Flydubai and Air Arabia have resumed operations for selected routes and are issuing tickets for one way outbound travel only. All four airlines will run a limited schedule and one must be a citizen or resident of the destination country to be eligible to travel.

 

See below links for further details:

Emirates Airlines: https://www.emirates.com/ae/english/help/travel-updates/#3524

Etihad Airways: https://www.etihad.com/en-ae/travel-updates/covid-19

Flydubai: https://www.flydubai.com/en/contact/operational-updates/repatriation-flights

Air Arabia: https://www.airarabia.com/en/travel-updates#6334

  • on a tourist visa that is due to expire and cannot be extended any further and cannot exit the UAE and/or enter my home country due to travel restrictions OR
  • on a canceled residency visa with the standard 30 day grace period due to expire and cannot exit the UAE and/or enter my home country due to travel restrictions OR
  • on an expired residency visa with the standard 30 day grace period due to expire and cannot renew the same due to limited functions at government departments OR
  • my Emirates ID card has expired

 

Currently, if you fall into any of the above categories all visas, grace periods and expiry dates have been extended till December 31st, 2020, and all fines have been waived.

 

However, please note if you are on a canceled residency visa and are looking to apply for a new in-country entry/employment visa the grace period and waiver of fines doesn't currently extend till December 31st, 2020, please contact your account manager from our client relations department for further updates on the same.

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