We're looking for talented people to join our team and fill the following positions:

  • Collections Officer


Collections Officer

Collections officers are hired by many types of businesses that serve a large customer base and by collections agencies, but job duties do not vary much from company to company. Core responsibilities for collections officers include:


Job Responsibilities:

  • Manage internal collections process, including identifying defaulters, contacting and meeting them to recover outstanding payments.
  • Speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
  • Advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.
  • Answer incoming calls from defaulters and other individuals.
  • Track activities around collection process as well as recovered amounts
  • Provide reports to management on recovered amount on a weekly basis.
  • Advise on which defaulters cases should be handed to collection agency or for which there should be a police case opened.
  • Work closely with PRO responsible for opening police cases.
  • Recommend debt write off.
  • If needed, work with collection agency to recover outstanding debt.
  • Update internal accounting software, especially invoices and payments modules with activities related to collections activities.
  • Liaise with other finance team members to effectively manage collections process.
  • Provide ad hoc reports to management about collections process.
  • Propose and implement improvement initiatives in collection process 

Requirements and Qualifications:

  • Proven experience as a Collection Officer or similar role – minimum 3 years
  • Knowledge of billing procedures and collection techniques
  • Familiarity with laws related to debt collection
  • Working knowledge of MS Office and databases
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Bachelor’s degree


If you are the best in your field, don't hesitate to send your portfolio to hr@creativecitydubai.ae